Frequently asked questions
Questions about Account
1Do I need to create an account to place an order?
No, you can check out quickly as a guest without creating an account. However, creating an account lets you easily track your order history and save your shipping addresses for future shopping.
2How can I track my orders and check my past purchases?
If you created an account during checkout, you can log in to your My Account dashboard at any time to view your current order status, shipping updates, and complete purchase history.
3What should I do if I forget my password?
You can click on the "Lost your password?" link on the login page, enter your registered email address, and you will instantly receive a secure link to reset your password.
4How can I contact customer support if I need help with my account or order?
You can reach out to our support team directly via WhatsApp or email, and we will gladly assist you with any questions regarding your account or custom stitching requests.
Questions about Payment
1What payment methods do you accept?
We offer Cash on Delivery (COD) for convenient payment at your doorstep, as well as Direct Bank Transfer (IBFT) for secure online payments through your banking app.
2How does Direct Bank Transfer work?
When you select Direct Bank Transfer at checkout, our bank details will be shown on the order confirmation screen and sent via email. You can transfer the total amount from your banking app and share the payment receipt with us via WhatsApp to process your order quickly.
3Is my payment information safe and secure?
Yes. We do not store any sensitive bank or credit card data on our website. All direct bank transactions are handled securely through your own trusted banking channels.
4Can I change or cancel my payment method after placing an order?
If you need to switch from a bank transfer to Cash on Delivery (or vice versa), please contact our support team immediately via WhatsApp before your order is dispatched.
Questions about Returns
1What is your return and exchange policy?
We want you to love your purchase! If there is a sizing issue, a defect, or damage with your stitched or unstitched item, you can request an exchange or return within a specified number of days of delivery, provided the item is unworn and in its original condition.
2Are custom-stitched outfits eligible for return or exchange?
Because custom stitching services are tailored precisely to your provided measurements, custom-stitched items cannot be returned or exchanged unless there is a stitching error or fault on our end
3How do I initiate an exchange or return?
To start an exchange, simply reach out to our support team via WhatsApp with your Order ID and photos of the item. We will guide you through the process and arrange for the replacement or return pickup.
4Who pays for the return shipping fees?
If the return or exchange is due to an error, defect, or damage on our part, we cover the shipping costs. For size exchanges or change of mind, standard courier charges apply.
Shipping & Delivery
1What are your delivery charges and timeframes?
We offer fast local delivery in Lahore for Rs. 299 (Next-day) and standard Pakistan-wide delivery for Rs. 399 (taking 3 to 9 days depending on your city).
2How can I track my parcel once it is dispatched?
Once your order leaves our warehouse, we will update your order status and share tracking details or courier information so you can monitor your package.
Custom Stitching Services
1How do I provide my measurements for custom stitching?
When ordering our custom tailoring service, you can submit your precise measurements directly through our measurement form notes at checkout, or share them with our team via WhatsApp along with your Order ID.
2Can I request a custom design or custom alterations on unstitched suits?
Yes! You can choose an unstitched suit from our catalog and add our custom tailoring service to your cart, specifying your desired styling details and sizing requirements.
3How long does custom stitching take?
Because custom outfits are tailored individually to your measurements, custom orders typically require a few extra days of processing time before dispatch compared to ready-to-wear items.